Where can I get a list of accessories needed for the microscope
The list is provided with your microscope order or you will also find the list on the training site
How long should it take to receive microscope? Is there a tracking number?
The delivery time is usually 2 weeks. We will email the shipment confirmation and tracking details as soon as it’s available, which will provide a more accurate delivery date and allow you to track the progress of the shipment.
Do you have an option to add a motorized stage?
For us the efficiency is important, as we need to assess up to 25-30 people within same day, or maximum in 2 days. The ideal situation is to be able to quickly take a blood sample, record it and then analyse at a later time. We’ve not supplied these systems with a motorised stage before, [...]
Are your microscopes approved by FDA, and is such approval needed? I am not familiar with requirements for microscopes, but working with other equipment, we needed to comply.
FDA registration is not required. We send these under the tariff code for “optical microscopes”, which include all standard laboratory, medical and educational microscopes, so they’re not imported specifically as live blood analysis microscopes. We also cover the regulations around the practice of LBA in the training course.
Does the warranty go through you, or directly to the manufacturing company?
The warranty goes through our company Neogenesis Medical Systems.
Warranty: how long does it currently take to get new parts, approx. what costs for shipment (if you have the info on our country), and how are the repairs done considering we are in another country? Are there any other special terms for our warranty?
We keep the parts in stock and can dispatch right away, so delivery (also with DHL) would be 3-5 days. There aren’t any shipping costs as this is covered in the warranty. In terms of the repair procedure, we usually don’t encounter any problems since the microscopes are durable and reliable, however we do provide [...]
What is the cost of shipment of the microscope here in USA?
Shipping is free with the microscope orders, although a nominal fee is usually payable to local customs for import tax. This is approx. $75 USD based on the commercial invoice sent with the order. Shipment is done from our offices in Johannesburg, South Africa. We check and make a few final adjustments for darkfield to [...]
Do you ship the microscopes to Canada? What would be the estimated wait period?
We regularly ship microscopes to our attendees in Canada. We use DHL for our microscope shipments – delivery is typically within 3-5 days from the date of shipment. We do have stock at the moment, so we’ll be able to dispatch your order within a few days. The total lead time is usually 7-10 days. [...]
Is there any finance available to purchase microscope
We are not in a position to offer you finance with our microscopes but we do take part payments to suit attendees and deliver on completion of payments.
Why are your darkfield microscopes more expensive than many other available online?
Our darkfield microscopes are built specifically for darkfield analysis of live blood samples. Other darkfield microscopes do not have the necessary set of features for proper darkfield analysis of live blood. They may be suitable for viewing other samples in darkfield, but when it comes to analysing live blood in darkfield a very specific set [...]